In this article
In the 2025 report, the AMF Ombudsman presents the highlights, key figures and various topics addressed through mediation. For information on consumer rights concerning savings, this publication offers a starting point: identify the topics examined, then consult the sections relevant to your situation.
Recurring and less traditional topics
Recurring topics include PEA, employee savings and crypto-assets. The report also addresses less traditional topics, including fees, inheritance and adults under legal protection. This overview encourages readers to distinguish between the product concerned and the nature of the difficulty encountered, rather than seeking a general answer for all their savings.
To prepare for reading, you can start with a specific question: are you looking to understand fees, find information about an investment, or examine an inheritance-related issue? Choosing this focus makes it easier to find the relevant passage. It is then best to read the explanation in context, including any nuances it may contain.
A useful read before drawing conclusions
The report brings together topics addressed through mediation. To draw practical information from it, take the time to distinguish between the facts described, the question examined and the elements of the response. A situation that appears close to yours deserves careful reading: note what is comparable and the points on which you would like clarification.
You can prepare a short reading note with your chosen topic, the passage to reread and your question. If the issue concerns fees, focus your search on that topic; if it concerns inheritance, start with the relevant section. The aim is to formulate a clear request for an explanation, supported by the text you have consulted.
Consulting the original report
The AMF page allows you to download the Ombudsman's 2025 report. Consult the official document to explore a topic in more depth and find the relevant sections. Keep its reference with your notes so that you can return to the specific passage that interests you.
Before speaking with a professional, prepare the questions this reading has prompted. Ask for an explanation of technical terms and how they relate to your situation. Information that is understood and placed in context is more useful than an isolated headline or a conclusion drawn too quickly from the general overview.